Terms of Service
Last updated: November 11, 2026
Agreement for Use of the Alevnor Store
These Terms of Service apply to visits to https://alevnor.com and purchases through the Alevnor storefront. The store's operating company is Wuhan Huiwankang Trading Co., Ltd. In these Terms, “we,” “us,” and “our” refer to that company; “you” refers to a visitor or purchaser. By using the site or placing an order, you agree to these Terms to the extent allowed by law. Our Shipping Policy, Return & Refund Policy, and Privacy Policy provide further information on their respective subjects.
1. Minimum Age and Legal Capacity
You must be at least 18 years of age and have the legal capacity to enter into a binding contract in order to create a customer account or place an order. By submitting an order, you represent that you meet these requirements and that the information you provide is accurate. A person acting for another party must have the necessary authority. No provision is intended to override mandatory legal rules governing capacity or consumer protection.
2. Responsible Website Use
You agree not to submit fraudulent orders, use another person's payment details without authorization, interfere with site security, introduce harmful code, harvest other customers' information, or misuse the storefront for illegal purposes. We may take reasonable measures to investigate and prevent misuse. If an account function is used, you are responsible for protecting your credentials and informing us about suspected unauthorized access.
3. Product Listings
Product pages may include pictures, descriptions, measurements, compatibility details, variants, availability, and pricing. Please check the selected options before purchase. Colors may appear differently because of screens or photography. We may correct errors or change listings and inventory. Where an error materially affects an order, we will explain an appropriate resolution. Statutory rights concerning faulty or misdescribed merchandise remain unaffected.
4. Order Submission and Acceptance
Submitting checkout details is an offer to buy under the terms displayed for that order. An automated acknowledgement confirms receipt and does not necessarily constitute final acceptance. We may decline or cancel an order for a legitimate reason, including unavailable stock, failed payment authorization, suspected fraud, a material pricing mistake, or inability to fulfill the purchase lawfully. Any money owed back following cancellation by us will be refunded in accordance with applicable law.
5. Prices, Taxes, and Payment
The amounts collected by the store, including applicable shipping charges and taxes collected at checkout, are shown before payment is completed. Accepted payment methods are those displayed for the transaction. Cross-border orders may be subject to customs duties or destination charges. Whether these are included in the checkout total or payable separately depends on the disclosed purchase conditions and relevant law.
6. Preparation and Delivery
Orders are ordinarily prepared within 1–3 business days after successful payment confirmation. After dispatch, estimated carrier transit is 7–15 business days. These are two separate periods; the estimate is not an unconditional delivery guarantee. Availability by destination, applicable shipping rates, and any free-shipping promotion are determined by the shipping options and prices displayed at checkout. Please review our Shipping Policy.
7. Cancellations and Address Changes
Email service@alevnor.com promptly if you need to request a cancellation or amend an order. We will make reasonable efforts to help before dispatch, but cannot guarantee that an order can be changed once fulfillment has progressed. After dispatch, the applicable return process and non-waivable withdrawal rights apply.
8. Returns, Refunds, and Exchanges
For an eligible voluntary return, you may request assistance within 30 calendar days after delivery. Once a refund is approved, we normally initiate it within 10 business days after approval, unless applicable law requires a shorter period. Refunds generally use the original payment method unless another method is legally required. The Return & Refund Policy explains eligibility, costs, and available remedies.
9. Intellectual Property and Third-Party Services
Website text, graphics, imagery, design elements, and other materials may be legally protected. You may use the site for ordinary shopping but not commercially reproduce protected materials without permission or another legal basis. Third-party trademarks remain the property of their owners. The site may rely on Shopify, payment organizations, carriers, and other providers; some have independent conditions and privacy notices. Their involvement does not remove our obligations as a seller under applicable law.
10. Interruptions and Liability
The website may be temporarily unavailable because of maintenance, system failures, or external events. Limitations or exclusions of liability apply only to the extent permitted by law. Nothing here excludes mandatory product guarantees, remedies for nonconforming goods, or liability that cannot lawfully be excluded.
11. Governing Law and Jurisdiction
To the extent permitted by law, these Terms are governed by the laws of the People's Republic of China. Subject to mandatory consumer-protection rules and legally required jurisdiction, contractual disputes may be brought before the competent people's courts in Caidian District, Wuhan, Hubei Province, People's Republic of China. This is not an exclusive forum clause: you retain the right to bring a claim in any other court or forum that must remain available under applicable consumer law, including mandatory protections in your country or region of residence. This clause does not remove any non-waivable statutory rights.
12. Questions and Revisions
Contact us about complaints or order concerns using the details below. Seeking customer service assistance does not prevent you from exercising a legal remedy. We may update these Terms to reflect changes in our services or legal obligations, with additional notice where required by law.
Business and Contact Information
Operating Company: Wuhan Huiwankang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE3GN45D
Company Address: Factory Building 6-1878, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@alevnor.com
Contact Phone: +86 15347195826
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://alevnor.com