Contact Us
Last updated: November 11, 2026
We Are Here for Your Shopping Questions
Alevnor provides contact channels for questions about products, purchases, deliveries, and after-sales concerns. Whether you need information before ordering or assistance with a parcel that has arrived, please tell us what happened and how we can help.
Contacting Customer Service
Send an email to service@alevnor.com or call +86 15347195826. Our customer service hours are Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). Messages sent outside those hours can be reviewed during the next service period. A complicated inquiry may take longer when we need details from a delivery or payment service.
Product and Order Assistance
You may contact us about product descriptions, specifications, available options, order confirmation, payment status, address corrections, tracking, cancellation requests, or shipping charges. When a question concerns an existing purchase, please include your order number and the email address used at checkout so that we can identify the relevant transaction.
If an item arrives damaged, incomplete, defective, or different from your order, describe the issue and attach clear photographs if reasonably possible. We may request suitable verification before discussing private account or purchase details. Never send a password, complete payment-card number, or security code in an ordinary message.
Returns and Refunds
Please contact customer service before shipping an item back. If a physical return is appropriate, we will provide the authorized receiving address and return instructions. The operating company address listed below is not automatically a returns warehouse, a dispatch site, or a walk-in customer service location.
You can find more information about order preparation in our Shipping Policy and about return eligibility, shipping-cost responsibility, and refunds in our Return & Refund Policy.
Privacy Questions
You may send requests about access to, correction of, or deletion of personal information to our support email. Please consult our Privacy Policy and, where applicable, the Your Privacy Choices page for more information about your rights.
Business and Contact Information
Operating Company: Wuhan Huiwankang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE3GN45D
Company Address: Factory Building 6-1878, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@alevnor.com
Contact Phone: +86 15347195826
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://alevnor.com