Shipping Policy
Last updated: November 11, 2026
How Shipping Is Calculated and Scheduled
Shipping at Alevnor involves order preparation followed by transportation. The delivery location, chosen merchandise, and shipping services shown at checkout determine whether an order can be delivered and what it will cost. The information below explains how the two stages and any available shipping discount work.
1. Order Processing
Orders normally require 1–3 business days after successful payment confirmation for preparation before dispatch. Business days generally exclude weekends and applicable public holidays. Address questions, payment reviews, availability issues, or unusual order volumes may lead to additional preparation time. We will contact you when a material issue needs your attention.
2. Transit and Delivery Estimate
After dispatch, the general estimated transit period is 7–15 business days, in addition to processing time. Local carrier schedules, holidays, weather, customs examination, and disruptions may affect the actual arrival date. This is an estimate rather than a promised delivery deadline. Mandatory consumer rights relating to timely delivery remain unchanged.
3. Delivery Region Reference
The table below organizes destinations for reference. A region is eligible only if checkout offers a shipping method for your address and selected items. Inclusion in this table does not establish that delivery is available to all addresses in that region. The same general transit estimate is used only where an applicable checkout service does not state a more specific estimate.
Region or destinationGeneral transit estimate after dispatchAvailability ruleUnited States7–15 business daysOnly if delivery is offered at checkoutCanada7–15 business daysOnly if delivery is offered at checkoutUnited Kingdom7–15 business daysOnly if delivery is offered at checkoutEuropean destinations7–15 business daysOnly for eligible countries and addresses shown at checkoutAustralia and New Zealand7–15 business daysOnly if delivery is offered at checkoutOther destinationsEstimate displayed for the applicable service, if offeredCheckout availability controls
Order preparation time is additional to every transit estimate. If no shipping method is offered for your address, that order cannot be completed for that destination through the displayed checkout options.
4. Shipping Fees and Free Shipping
Standard shipping charges are calculated and displayed at checkout before payment. The price may depend on the destination, order contents, shipment size, and available carrier service. We do not impose an additional undisclosed flat shipping charge after checkout.
No single fixed order-value threshold for free shipping is guaranteed by this policy. If free shipping is available, the checkout or an expressly displayed promotion will identify its qualifying threshold or other conditions and show an eligible free-shipping option. When the order does not qualify or no such option appears, the displayed shipping charge applies. A promotional threshold may vary by destination or product, and only a promotion actually offered for the order applies.
5. Tracking and Split Shipments
Where tracking is provided, shipment information may be sent to the email used at checkout. The tracking number may not show its first scan immediately, and updates can pause while a package changes facilities. Some orders may be dispatched in multiple parcels, each with its own tracking number or delivery date. Any shipping amount charged must match the applicable checkout disclosure.
6. Customs, Duties, and Import Taxes
An international delivery may be subject to import duties, taxes, customs checks, or local handling charges. Whether those amounts have been collected by the store depends on the disclosures at checkout and applicable law. If they have not been collected, the recipient may be responsible where legally required. Customs clearance can extend transit time.
7. Address Corrections and Delivery Concerns
Check the name, street address, building or unit number, postal code, and contact information carefully. If you find an error, contact service@alevnor.com quickly. We will attempt to assist, but cannot guarantee changes after dispatch. Any extra expenses or adjustments depend on the circumstances, checkout terms, and mandatory law.
If a parcel is delayed, missing, damaged, or contains the wrong goods, email us with the order number, tracking details, and photographs when useful. We will review the available information and provide a suitable resolution, including any repair, replacement, or refund required by law.
8. Returns Are Separate From Delivery
The company address below is a registered business address, not necessarily the fulfillment warehouse or return receiving location. Before shipping a product back, contact us for the authorized destination and review our Return & Refund Policy.
Business and Contact Information
Operating Company: Wuhan Huiwankang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE3GN45D
Company Address: Factory Building 6-1878, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@alevnor.com
Contact Phone: +86 15347195826
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://alevnor.com