Return & Refund Policy

Last updated: November 11, 2026

1. Choosing the Correct Return Route

Alevnor distinguishes voluntary returns from requests involving defective, damaged, missing, or incorrectly supplied goods. The reason for a return affects the applicable process and who pays for transportation.

This policy provides a voluntary return procedure without limiting any non-waivable consumer rights.

2. Voluntary Return Window

Customers may request a return of an eligible item within 30 calendar days after delivery.

To begin, email service@alevnor.com with your order number, the item concerned, and the reason for the request. The voluntary return period does not limit statutory remedies available for faulty, damaged, or misdescribed goods.

3. Return Categories and Cost Responsibility

Return categoryGeneral treatmentWho pays applicable return postageChange of mind or personal preferenceEligible voluntary return within 30 calendar days, subject to item conditionCustomer, except where law requires otherwiseIncorrect item, size, or variation sent by usFulfillment error reviewed using order detailsAlevnor covers applicable reasonable costs or provides another lawful remedyDamaged or defective itemProblem assessed using relevant details and supporting evidenceAlevnor covers applicable reasonable costs or provides another lawful remedyMissing essential components or materially inaccurate descriptionRequest reviewed against the purchase agreementAlevnor covers applicable reasonable costs or provides another lawful remedyVoluntary request outside the eligible conditionsMay not qualify for a voluntary returnNo voluntary return entitlement, without affecting mandatory rights

4. Estimated Return Shipping Fees

The cost of a customer-paid return is not a fixed amount. It is determined by the carrier and the specific shipment.

For a change-of-mind return, the estimated return shipping charge is the carrier's quoted price for sending the package from the customer's location to the authorized receiving address.

That quotation depends on:

• Origin country or region and the authorized return destination.
• Package weight, dimensions, and packaging.
• Tracked or other available shipping service.
• Possible customs documentation or destination-related charges.

Customers should request the authorized return address from service@alevnor.com first, then obtain the applicable carrier quotation before mailing the parcel. The original shipping fee charged for delivery to the customer does not establish the return postage.

For returns caused by defective goods, damage, missing components, or our fulfillment error, customers are not responsible for applicable reasonable return costs where we arrange a prepaid label or collection. In that case, the customer's return-postage payment is $0.

If reimbursement is necessary instead, please obtain authorization for the proposed reasonable return cost before purchasing postage.

For items that do not need to be shipped back as part of an agreed or legally required resolution, there is no physical return-postage charge.

5. Voluntary Return Condition

Change-of-mind returns should generally be in their original condition, with the accessories and components supplied, and should not have been used beyond reasonable inspection.

We recommend retaining the original packaging where reasonably needed to transport the item safely.

Certain products may be excluded from voluntary returns where a lawful exception applies, such as qualifying personalized, perishable, or hygiene-sensitive goods. Such exclusions do not remove statutory rights relating to defective or incorrectly supplied products.

6. How to Request and Send a Return

Step 1 — Contact support. Email service@alevnor.com with your order number and a description of the request.

Step 2 — Provide supporting information. For faulty, damaged, or incorrect items, send photographs where reasonably available.

Step 3 — Receive instructions. Customer service will explain the return category and provide the authorized receiving address if a physical return is required.

Step 4 — Arrange shipping. Use the agreed method, package the goods securely, and keep the receipt or tracking reference where available.

Step 5 — Return review. Where the item is received for inspection, we will assess the request and inform you of the resolution.

Do not use the registered company address as a return address unless support expressly authorizes it.

7. Refund Approval and Timing

When a refund is approved, we normally initiate repayment within 10 business days after approval, unless a shorter deadline is required by applicable law.

Refunds are generally sent to the original payment method unless the law requires a different arrangement. Your payment provider or bank may require additional time to show the funds in your account.

Any repayment of original shipping charges depends on the reason for the return, the transaction disclosures, and mandatory consumer law.

8. No Restocking Fee

Alevnor charges no restocking fee for eligible returns.

Where a customer is responsible for voluntary return shipping, that actual carrier charge is separate from a restocking fee.

9. Exchanges

If you would prefer another item or variation, contact support to discuss availability and the reason for the request. A direct exchange may not always be possible.

Where appropriate, an eligible return and a separate new order may be arranged. Exchanges involving defective or incorrectly supplied products remain subject to mandatory remedies.

10. Cancellations and Undeliverable Parcels

Please contact us promptly if you need to cancel an order, ideally before dispatch. We will attempt to assist, although a cancellation cannot always be completed after fulfillment begins.

If an order is already dispatched, the return procedure and any statutory withdrawal rights apply.

Parcels returned due to an incorrect address, failed delivery attempts, or refusal of delivery are reviewed according to the circumstances and applicable law. Any deductions or additional costs must be legally permitted and consistent with the purchase disclosures.

11. Your Statutory Rights

Nothing in this policy reduces mandatory consumer rights relating to product conformity, statutory guarantees, non-delivery, cancellation, withdrawal, or refunds.

Where applicable law provides a more favorable remedy or deadline, that legal protection prevails.

Business Information

Operating Company: Wuhan Huiwankang Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKE3GN45D

Company Address: Factory Building 6-1878, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@alevnor.com

Contact Phone: +86 15347195826

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://alevnor.com